Login tips and account security

When you sign in to sakpole on your mobile or desktop, keep your password private and log out from shared devices. If you ever see unusual activity on your account—unexpected withdrawals, login alerts from unfamiliar locations, or messages you did not initiate—contact our multilingual support team immediately via live chat in your sakpole app or through our website.

If you forget your password, use the "Forgot password?" link on the login form. We'll send a reset code to your registered email address. Check your inbox and spam folder, and follow the link to create a new password. This process typically takes just a few minutes. If you don't receive an email, our support team can help verify your identity and resend the code.

Your account is protected by standard encryption, and all deposits and withdrawals are reviewed by our verification team to ensure they comply with anti-money-laundering rules. First-time withdrawals require KYC approval, which usually completes within one business day. Once approved, future withdrawals to the same mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank account process more quickly. Our support team is available to answer questions about your account, payment methods, or game rules at any time.