sakpolePrivacy Policy

This page describes what we collect when you use sakpole and how we keep that data protected. We operate an online entertainment platform available in supported jurisdictions, and your privacy is fundamental to how we serve you. Whether you access our service via Android, iOS browser, or desktop, we handle your personal information with the same care and transparency.

Our commitment is straightforward: we collect only what we need to verify your account, process your deposits through methods like DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet, manage withdrawals, and provide multilingual customer support. We do not sell your data, and we do not share it beyond the processors necessary to run the platform.

What we collect on sakpole

When you open a sakpole account, we ask for your name, email, phone number, date of birth, and residential address. During login on your mobile device, we may record your device type and operating system to ensure push notifications and app updates reach you reliably. We do not store your password in plain text; we use encryption so that even our own team cannot read it.

If you deposit funds via DANA or e-wallet, we collect a transaction record—the amount, timestamp, and payment method reference—but never your payment credentials themselves. Those are handled by the payment processor, not by sakpole. Similarly, when you withdraw to your mobile banking, local payment, online payment, or e-wallet account, we log the bank details and the request time, but the actual bank transfer is managed by our settlement partner.

We also track your account activity: which games you view, which football markets you explore during Liga 1 or Piala AFF seasons, and how often you log in from your phone. This helps us personalise your experience and detect any unusual account behaviour that might signal a security breach.

How we use your data

We use your information for four main purposes. First, we verify your identity: we ask for your email and phone so we can send a one-time verification code and confirm you are who you claim to be. This is a standard KYC (Know Your Customer) step that helps us comply with anti-money-laundering rules in the jurisdictions where we operate.

Second, we process your payments. When you deposit via mobile banking in Jakarta or withdraw to a local payment branch in Surabaya, we need your bank account details and residential address to route the transaction correctly. We share only the minimum information required with our payment partner—never your full account number in cleartext.

Fourth, we communicate with you. If you request help via our multilingual chat team and mention a payment issue around Idul Fitri, we keep a record of that conversation so the next support agent can see the full context. We may also email you about account security updates or new features, but you can opt out of marketing emails in your account settings at any time.

Third-party processors

We do not process payments ourselves. Our partner payment gateways handle online payment, e-wallet, mobile banking, local payment, and online payment transactions. We share your name, email, and transaction amount with them, but they are bound by contracts to use that data only for the payment itself. They do not have permission to sell your email to advertisers or use your phone number for marketing.

Similarly, we store backups of your account on servers hosted by a third-party cloud provider. Those servers may physically sit outside your country, but the data is encrypted, and the provider cannot view it without a decryption key we control.

We employ a customer-support platform that logs all your chat and email interactions with our team. If you contact support from Bandung with a withdrawal question, that conversation is stored in a separate system run by our support vendor, not on sakpole's own hardware. Your data is isolated and accessible only to our support staff and that vendor's employees under strict confidentiality agreements.

Your rights

You have the right to request a copy of all personal data we hold about you on sakpole. You can ask us to correct any inaccuracies—for example, if your phone number is out of date. You can also request deletion of your account and associated data, though we may retain certain records (such as transaction logs) if required by law or to investigate a dispute.

If you wish to exercise any of these rights, contact our support team with your full name and registered email address. Response time is typically within 7 business days. We serve users across Indonesia—in Jakarta, Surabaya, Bandung, Medan, and other regions—so we aim to respond in your preferred language where possible.

Cookies and tracking

When you access sakpole on a desktop browser, we use cookies to keep you logged in and to remember your language preference. On your phone via iOS browser or Android, we use local storage for the same purpose. These are "essential" cookies—without them, you would have to re-enter your password every time you navigate to a new page. We do not use cookies to track you across other websites, and we do not use them to build an advertising profile of you.

How we protect your data

We encrypt data in transit using TLS (Transport Layer Security), so any information you send to sakpole over the internet is scrambled and cannot be intercepted by a third party. We also encrypt sensitive data at rest—your address, payment method reference, and transaction history are all encrypted on our servers. We conduct regular security reviews and penetration testing, and we have a responsible-disclosure process: if a security researcher finds a vulnerability, they can report it to us confidentially, and we commit to addressing it promptly.

Contact sakpole

If you have questions about our privacy practices or wish to make a request regarding your data, please reach out to our support team. You can contact us via email, live chat within your sakpole account, or through the contact form on our website. We are available in English and other regional languages. For data-protection inquiries specifically, include "Data Request" in your subject line so your message reaches the correct department.

Our commitment to transparency

We recognise that online gaming platforms handle sensitive information, and we take that responsibility seriously. We update this policy whenever our practices change—for example, if we add a new payment method like a regional e-wallet or switch cloud providers. We will notify registered users of any material changes at least 30 days in advance via email.

sakpole operates under a jurisdiction-restricted framework. Our services are available only where local law permits. If you access our platform, you confirm that you are in a supported jurisdiction and that your use complies with applicable law. We do not knowingly collect data from users in regions where we are prohibited from operating.

We believe that clarity builds trust. If this policy is unclear or you have follow-up questions, our multilingual support team is here to help. Your privacy is not negotiable—it is the foundation of how we do business.